Discussion - Action Research Design

Using your identified phenomena (limousine company has three different location, one of them has overbook reservation issue) some other situation, create a qualitative research scenario using the Action Research approach. Identify the following:

1. Identify the Entity and reason(s) for this purposeful selected agency/business/educational entity or other.
2. Identify the Problem or Issue to be remedied.
3. Investigation process (interviews, observation, other data sources - refer to the Action Research Framework attached in the below initial response.)