Discussion

A major problem during requirements analysis is miscommunication. Analysis is often carried out by engineers or programmers, rather than personnel with the people skills and the domain knowledge to understand a client's needs properly. Technical personnel and end-users often have very different backgrounds and personalities. Technical personnel and end-users may have different vocabularies and consequently, they may wrongly believe they are in perfect agreement until the finished product is supplied.

Name one technique or skill you think could be useful in improving the communication between user and analyst in the elicitation of information requirements and explain how that technique or skill would be applied.