Discuss in 400 words or more the top 5 details that should be included in your cloud SLA.

 Discuss in 400 words or more the top 5 details that should be included in your cloud SLA.   Use at least three sources. Include at least 3 quotes from your sources enclosed in quotation marks and cited in-line by reference to your reference list. Cite your sources. Do not copy. Write in essay format not in bulleted, numbered or other list format.