Disc 4

Push and Pull Decisions Please respond to the following:

1.  Examine your own organization, or the organization of your choice. How is your organization structured (push or pull)? Justify your response. 

Fast Food Franchise Please respond to the following:

2.  Choose two fast food franchises and examine their facility layouts. Compare and discuss the differences in their layouts.

3.  Evaluate how each of the layouts enhance or hinder productivity and the customer experience. Support your answer.

Bank USA Please respond to the following:

4.  From the case study, determine the challenges faced by the Help Desk at Bank USA and suggest strategies to mitigate them.

5.  Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.