Design a training program on "How to appropriately answer a business call"

Research the following:      

Training and HRD Process Model  

Defining Objectives  

Preparing a Lesson Plan  

Training Methods and Media  Preparing 

Training Materials     

Then design a training program on "How to appropriately answer a business call".      Be sure to include the following in your design for the training session:      

1. Your list of objectives. (Based on your task analysis data)      

2. How long will the training require?      

3. What type(s) of training materials and media are you planning on using? And why?      

4. Lesson Plan. This is your step-by-step training agenda on how you will implement the program. This includes an outline of exactly how you will present the materials, what information, what skills the employees will sharpen, what they will practice, and the steps you will take to ensure the learners gain knowledge, skills, and abilities in this area.