Deliverable 5 - Change Management

Scenario

You are the Chief Information Officer (CIO) for a local health system. Your organization held its annual strategic planning session and decided that there needed to be a change in the Emergency Departments (ED) relative to the triage process at one of the facilities. The Chief Executive Officer has suggested a pilot program utilizing telemedicine to supplement its ED services. The use of telemedicine may reduce wait times at the ED and triage non-emergent needs to the appropriate level of care (i.e., urgent care or primary care). It would also allow for more resources to be deployed for ED related services, such as on-call physicians operating remotely.