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Think of a recent change within your organization that you helped implement or were involved in.  What anxieties did you need to overcome personally?  Did you encounter resistance to the change?  The next time you are responsible for helping to implement organizational change, what would you do differently?

If you have not been involved in the implementation of a recent organizational change, think about how you might react if you were asked to implement a new organization-wide “acceptable use” policy for employees’ access to the Internet. What kind of resistance would you expect? What anxieties would you expect to overcome?