CUSTOMER SERVICE CULTURE

View the slide show on “Creating a Customer Service Culture”  from SlideShare and Debra Templar (copy and paste the following into  your browser):

http://www.slideshare.net/DebraTemplar/creating-a-customer-service-culture?from=share_email

Although there are references to Starbucks and  McDonald’s within the body of the slide show, this presentation  addresses Customer Service Culture “generically” across any customer  related business or industry.

For this discussion, assume you work for Debra Templar as one  of her consultants. Starbucks Coffee has commissioned you to develop a  “Creating a Customer Service Culture” presentation specifically targeted  for their business. Using the slide show you just watched as a base,  how would you customize it to Starbucks needs? What would you add, or  take away? Reference specific slide numbers in your post.

MINIMUM 300 WORDS, NO PLAGIARISM. APA FORMAT. DUE 12/28/17 AT 10 AM NY EST TIME.