Customer Service at Datatronics casestudy

Read the Customer Service at Datatronics casestudy, Answer the 3 Discussion Questions at the end of the Case Study.+ and Conclusion (must) responses must be complete, detailed and in APA format. 

3 page document (page long for each question and conclusion), no need of title page just content is enough, have to use at least 3-4 references, and zero plagiarism