Customer Experience Design

This assignment does not require an introduction, summary, or any citation.

1. Use the following format to respond:
   • Include your Name, Course Name, and Section at the top of the page
   • Font Arial, size 12
   • Maximum of two pages
   • Please provide a well written, proof-read, error-free
   • Please use your own words
   • 10 marks - for grammar, spelling, mechanics, and quality of writing
2. Please respond to the following five questions with each answer being no more than 250 words:
   • What were your five key learnings from this workshop? What was your most surprising insight from the CJM session? (10 marks)
   • Describe an experience you would like to map based on something that happened to you during the last 12 months. (10 marks)
   • How would you start to implement the CX Hypothesis your team created during the exercise? (10 marks)
   • What would you like to add to this CJM Workshop? (5 marks)
   • What activity of the workshop would you have liked more inputs on? (5 marks)