Current issues in leadership

View the following video featuring Ross Campbell's presentation on crisis management:

https://libraryresources.columbiasouthern.edu/login?auth=CAS&url=http://fod.infobase.com/PortalPlaylists.aspx?wID=273866&xtid=93339&loid=396458

Discuss Campbell's messages as they pertain to crisis communications. What were his top two points that resonated with you as valuable items to consider during a crisis?