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ConflictResolutionAssignment.docx
Chapter_008Communicationinsight.pptx
Chapter_007GainingPersonalinsight.pptx
ConflictResolutionRubric.pdf
Ch78.docx

ConflictResolutionAssignment.docx

Conflict Resolution Assignment

You can prepare yourself for this assignment by reading Chapter 8: Communication and Conflict; and Chapter 7: Gaining Personal Insight.

There are five modes of conflict management described in our text: avoiding, accommodating, competing, compromising, and collaborating (p. 185). Understanding how people react to conflict is the first step to resolving it. As nurses, we see, participate in, and resolve (or not) conflict every day. Is there an easier way to resolve our conflicts? Of course there is!

For this assignment, you will consider a conflict that occurred in your real nursing setting. You will describe the conflict in detail and then resolve the conflict using the 5 modes of conflict resolution. Next, you will select the best mode of conflict resolution for the conflict you described from practice and what the expected outcome should be.

***In addition to an introductory paragraph with a purpose statement and a conclusions or summary paragraph, the main points to cover in this paper are:

1. Introduction with Purpose Statement. Introduce the topic, include an overview of the 5 modes of conflict resolution with a reference, and add a purpose statement.

For ex: The purpose of this paper is to ……..

2. A Detailed Description of the Conflict. Describe the conflict in detail, the person(s) involved, and state the ethical or legal nature of the conflict.

3. How the Conflict was Originally Handled: How the conflict was managed by the persons involved in the conflict and the nursing administration, and if the conflict led to any change (describe the change and outcome). Which modes were used in the original conflict?

4. 5 Modes of Conflict Resolution Explained/Application. The 5 modes of conflict resolution are explained and referenced. Each of the modes of resolution is applied individually to the conflict and an outcome is projected. At least 1 reference is used.

5. Select the Best Mode (Solution) to resolve the conflict based on the 5 modes of conflict resolution you presented. Include the rationale for your selection.

6. Communication. A detailed explanation of how communication affected the initial conflict and a detailed explanation of how communication affected the conflict resolution. Provide a reference with in-text citation that supports the explanation.

7. Summary or Conclusions Paragraph. The major points of the paper are recounted. Beginning with the conflict, 5 modes, conflict resolution. No new information is added at this point.

Be sure to include at least 3 published, peer-reviewed references from the online library published in the last 5 years. Do not use blogs, websites, or other sources of information for this assignment. You may use your textbook as 1 of the 3 references.

APA 7th ed is required for this assignment.

Chapter_008Communicationinsight.pptx

Chapter 8

Communication and Conflict

Learning Outcomes

Describe behaviors and techniques that affect communication among members of the healthcare team.

Evaluate effective communication techniques to improve patient and team outcomes.

Assess the nature and sources of perceived and actual conflict to be more effective in communicating and resolving future conflict.

Determine which of the five approaches to conflict is the most appropriate in potential and actual situations.

Identify conflict management techniques that will prevent lateral violence and bullying from occurring.

Effective Communication and Healthcare Settings

Effective communication improve patient outcomes

Important for all areas of healthcare

Development of systems of communication key

Handoff communication

SBAR

Situation

Background

Assessment

Recommendations

Types of Conflict

Disagreement in values or beliefs within oneself or between people that causes harm or the potential to cause harm.

Conflict is a catalyst for change and has the ability to stimulate either detrimental or beneficial effects.

Intrapersonal

Interpersonal

Organizational

Stages of Conflict

Frustration

Conceptualization

Action

Outcomes

Categories of Conflict

Facts

Goals

Approaches

Values

Modes of Conflict Resolution

Avoiding

Accommodating

Competing

Compromising

Collaborating

Differences in Conflict-Handling Styles Among Nurses

Avoidance and accommodation are often the predominant choices for direct care nurses

The prevalent style for nurse managers is compromise

Successful management of disruptive workplace conflict includes delaying confrontation, approaching the colleague calmly, and acknowledging the colleague’s point of view

Role of Leader

Health work environment

Open communication

Collaborative practice

Modeling behavior

Conflict prevention

Conflict resolution

Managing Incivility, Lateral Violence, and Bullying

Incivility

more or more rude or discourteous, or disrespectful actions

Lateral violence

aggressive and destructive behavior or psychological harassment of nurses against each other

Horizontal violence

conflictual behaviors among individuals who consider themselves peers

Bullying

real or perceived power differential between the instigator and recipient must be present in bullying

Conclusion

Conflict inevitable

Unresolved results in negative outcomes for all

Work to eliminate hostile environments

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Chapter_007GainingPersonalinsight.pptx

Chapter 7

Gaining Personal Insight:

Being an Effective Follower and Leader

Learning Outcomes

Value the need to gain insight into one’s self in order to develop leadership skills.

Determine how insight into personal talents and abilities can help nurses be effective in their role of nurse and leader.

Envision the goals of the Quintuple Aim.

Differentiate between Leader, Effective Follower, and Ineffective Follower.

Examine the characteristics and roles of Leader and Effective Follower within a healthcare team.

Introduction

Capitalize on the role of leading and following in any position so that quality care is rendered.

Leadership begins with being an effective follower.

One person may hold a title that conveys a position of ultimate authority, yet each person has the potential to step forward and lead

Differences Between Leading and Following

Without followers there are no leaders

Leader

Person with ability to guide toward goal

Guides and gives direction

Follower

Person with ability to create influence among others

Nurses, often those in direct care

Leader-Follower Relationship

True partnership

Built on trust and accountability

Two way trust

The Core of Being A Leader

Modeling the way

Inspire a shared vision

Challenge the process

Enable others to act

Encourage the heart

Kouzes and Posner (2017) developed one of the most

widely used models for considering leadership

The Four Agreements

Be impeccable with your word

Don’t take anything personally

Don’t make assumptions

Always do your best

Gaining Insight Into Self

Reflection

Value

Knowledge

Action

Emotional Intelligence

Understanding and managing our own emotions with the added social awareness of discerning the emotions of others

Moral Courage

“Sanding up for what is right”

Rainer and Schneider (2020) stated that nurses not speaking up is concerning for three reasons:

Nurses not speaking up can result in patient harm.

Nurses are in a key position to speak up for patients.

Nursing as a profession has a strong moral and ethical imperative for patient advocacy.

Strengths

StrengthsFinder 2.0

One of the most tested tools to help people determine their talents for developing strengths.

The key with strengths is to capitalize on those that are your talents and to surround yourself with people with other talents that “fill in” the total set of talents needed to accomplish work.

Becoming An Authentic Leader

Focus on honest relationships

Value what each person brings to help

Trusting relationships

Quintuple Aim

Enhancing patient experience

Improving population health

Reducing costs

Improving work-life of care providers

Conclusion

Being complacent is not an option.

Seeking new insights, using established tools, and wanting to do one’s best and what is right are lifelong habits that allow each of us to develop our full potential.

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ConflictResolutionRubric.pdf

Conflict Resolution Rubric Sept 2022

Modes of Conflict Resolution (15 points)

a. (15 points) Excellent: An introduction and purpose statement are included at the

beginning of the paper. The 5 modes of conflict resolution are accurately and

comprehensively described, with discussion from evidence-based literature related to the

usage of one or more of these modes. At least 3 scholarly sources are used to support the

description.

b. (13 points) Proficient: An introduction and purpose statement is not included at the

beginning of the paper or the 5 modes of conflict resolution are accurately, but not

comprehensively described, with discussion from evidence-based literature related to the

usage of one or more of these modes, or only 2 scholarly sources are used to support the

summary.

c. (12 points) Adequate: An introduction and purpose statement is not included at the

beginning of the paper or the 5 modes of conflict resolution are accurately, but not

comprehensively described, with discussion from evidence-based literature related to the

usage of one or more of these modes, or only 1 scholarly source is used to support the

summary.

d. (11 points) Poor: An introduction and purpose statement is not included at the beginning of

the paper and the 5 modes of conflict resolution are not accurately or comprehensively

described, with discussion from evidence-based literature related to the usage of one or

more of these modes, and only 1 scholarly source is used to support the summary.

e. (0 points) Missing: Criteria substantially not met or not submitted.

Conflict Description (20 points)

a. (20 points) Excellent: The paper includes a detailed description of the conflict, and the

persons involved, and it identifies the ethical or legal nature of the conflict. (18 points)

b. (18 points) Proficient: The paper includes a mostly complete description of the conflict, the

persons involved, and the ethical or legal nature of the conflict.

c. (16 points) Inadequate: The paper includes a partial description of the conflict, the persons

involved, and the ethical or legal nature of the conflict.

d. (14 points) Poor: The paper includes a significantly incomplete description of the conflict,

the persons involved, and the ethical or legal nature of the conflict.

e. (0 points) Missing: Criteria substantially not met or not submitted.

Solution (20 points)

a. (20 points) Excellent: The best solution based on the 5 modes of conflict resolution is

selected to resolve the conflict with a logical rationale for selection.

b. (18 points) Proficient: An appropriate solution based on the 5 modes of conflict resolution

is selected to resolve the conflict with some rationale for the selection.

c. (16 points) Adequate: An appropriate solution based on the 5 modes of conflict resolution

is selected to resolve the conflict, but no rationale is provided.

d. (14 points) Poor: The solution is inappropriate or not based on the 5 modes of conflict

resolution and no rationale is provided.

e. (0 points) Missing: Criteria substantially not met or not submitted.

Application of Modes of Conflict Resolution (10 points)

a. (10 points) Excellent: The paper includes a detailed explanation of how each mode of

conflict resolution could be applied to resolve the conflict and is supported by at least one

scholarly reference.

b. (8 points) Proficient: The paper includes less than a detailed explanation of how each mode

of conflict resolution could be applied to resolve the conflict, which is supported by at least

one scholarly reference.

c. (6 points) Inadequate: The paper includes an explanation of how some, but not all, of the

modes of conflict resolution, could be applied to resolve the conflict, and is supported by at

least one scholarly reference.

d. (4 points) Poor: The explanation of how the models of change could be applied to resolve

the conflict is significantly incomplete.

f. (0 points) Missing: Criteria substantially not met or not submitted.

EPSLO 7.0 Use of Communication Skills to Resolve Conflict. (20 points)

AACN Competency: Domain 6, 6.4 Work with others to maintain a positive climate; 6.4c Engage in

Constructive Communication

a. (20 points) Excellent: The paper includes a detailed explanation of how communication

affected the conflict and a detailed explanation of how communication affected conflict

resolution and there is an intext citation and reference that supports the explanation.

b. (18 points) Proficient: The paper includes an explanation of how communication affected

the conflict and an explanation of how communication affected conflict resolution, but

there is no intext citation and reference that supports the explanation.

c. (16 points) Adequate: The explanation of how communication affected the conflict lacks

significant detail or the explanation of how communication affected conflict resolution lacks

significant detail and has no intext citation or reference to support the explanation.

d. (14 points) Poor: The explanation of how communication affected the conflict lacks

significant detail and the explanation of how communication affected conflict resolution

lacks significant detail and has no intext citation or reference to support the explanation.

e. (0 points) Missing: Criteria substantially not met or not submitted.

APA (10 points)

a. (10 points) Excellent: All the following criteria are present and met: All lines are double-

spaced lines. The reference page is formatted correctly. Citations in text are formatted

correctly. Quotation marks are present where needed and the (Author, Year, page

number) is cited. Headings are used to identify major sections of the paper. Each use of a

source includes a correctly formatted citation (Author, Year, page number), and the

reference page is properly formatted.

b. (9 points) Proficient: There are fewer than 3 errors in the paper.

c. (8 points) Adequate: There are 4-6 errors.

d. (7 points) Poor: There are 7-9 errors.

e. (0 points) Missing: There are more than 9 errors.

Written Communication & Originality (5 Points)

a. (5 points) Excellent: Author's note included. Uses professional language and includes an

introduction and summary. There are no spelling or grammar errors. Turn-it-In Report

verifies student-produced original content.

b. (4 points) Proficient: Author's note included. Uses professional language and includes an

introduction and summary. There are fewer than three errors in the paper. Turn-it-In Report

verifies student-produced original content.

c. (3 points) Inadequate: Author's note included. Uses somewhat professional language and

includes an introduction and summary. There are more than three errors in the paper. Turn-

it-In Report verifies student-produced original content.

g. (1 points) Poor: The author's note missing, or the language of the paper is significantly

lacking in professionalism or has more than 3 spelling or grammar errors, is missing an

introduction and/or summary, or the Turn-it-In Report verifies substantial similarity (>50%)

to other content.

h. (0 points) Missing: The language of the paper is significantly lacking in professionalism,

missing an introduction and summary, and the Turn-it-In Report verifies substantial

similarity (>75%) to other content; may be cause for disqualification of the submitted

assignment.