Conflict Resolution

This week, we will discuss workplace conflict and conflict resolution strategies.

1. Explain the difference between mediation and arbitration. What are the pros and cons of each? Why might an employer pursue one strategy over another?

2. How do remote work arrangements alter the conflict landscape? What are some common conflicts that surface in a remote work environment? Why do you think these manifest more often in a remote work setting versus a typical face-to-face office environment?

**Please integrate the weekly lessons, readings, and resources into your answer. Full citations are not required,  but informal attribution is necessary. For example, "as noted in the e-text" would suffice for content attributed to the e-text sections assigned.