Conflict Management for managers

Imagine you are about to hire a new worker or workers for your organization. 

●  Based on the information in this chapter, what screening questions would you include on a pre-employment questionnaire? Mention the purpose of each questionnaire set for interview.

●  What questions would you ask during the reference-check phase of the hiring process? 

●  Then, create a survey that will be used to gain feedback on workplace morale within individual work units at your organization? 

●  What questions would you include? 

●  How would you integrate this survey into the annual bonus or merit raise structure of your organization?

●  Once you have completed the above, think of and describe some common feedback scenarios within the workplace. 

●  Come up with some feedback framings that use the EPM formula as well as “I” statements.