Conflict in the workplace

All of us have been involved in various kinds of conflicts related to our work environment. Using a situation that you were involved in, describe the conflict and how it was handled.

• Was the outcome positive or negative?
• How did the involved parties feel about the resolution, did they feel that they were heard, that their issues were resolved in an appropriate manner?
• Based on what you have read in this unit, what could have been done to improve both the situation and the outcome?
• Describe professional civility/incivility?
• Analyze the impact professional relationships and patient care outcomes?
• Synthesize and discuss the incivility literature evidence is available that supports that conflict resolution impacts work environments and patient care?

APA 7, references, 400 words