Computer User Support Help Desk and Support Specialist

ASSIGNMENT NAME: Assignment #6 (A)

PURPOSE(S):

To research tools that can help you resolve problems.

OBJECTIVE(S):

Discussing methods for evaluating and selecting technology products

GRADE PERCENTAGE: 2%

MATERIAL(S) NEEDED:

INSTRUCTIONS:

Read Chapter 8 and Complete “Check Your Understanding” at the end of the chapter

Assignment 6A: HANDS-ON: Do Activity 8-1 (at least 300 words). Cite all sources.

SUBMIT IN BLACKBOARD:

Locate the Assignment Link(s) by name and submit your work by the due date and time.  Please submit Activity in the Assignment #6 link.

Assignment 6A: HANDS-ON: Activity 8-1 (at least 300 words)

GRADING RUBRIC:

Assignment 6A

Criteria content – 4pts

Additional criteria content – 4pts

Description of evaluation method used – 4pts

Objective or subject results – 4pts

Agree or disagree with results – why or why not? –

Textbook: Computer User Support Help Desk and Support Specialist – 6th edition, By: Fred Beisse