B.2

I have attached the instructions

Here is the online book:

https://open.lib.umn.edu/businesscommunication/

Here are the two IRLs talked about in the instructions:

https://abcnews.go.com/Nightline/story?id=1635684

http://archive.boston.com/business/articles/2006/02/16/2_e_mailers_get_testy_and_hundreds_readevery_word/?page=2