communication essay assignment

question:

write an Application Reflection Paper (see the tutorials and assignment packet for guidelines) and use this prompt as your guide:

After watching/listening to this service call gone wrong, please choose 2 different traditions to compare and contrast.  How would theorists from each field attempt to explain or solve for this?  You can analyze just the call or you can analyze the video in it's entirety (notice the text that pops up during the call).  

https://youtu.be/yYUvpYE99vg

Comcast's 'Embarrasing' Customer Service Phone Call

3-4 pages essay. requirements in the doc.  it's due on Saturday.