effective communication techniques

Discussing effective communication techniques of the case manager in conducting an interview.

Include the following:

·       Explain at least three communication skills that help case managers during the interview process.

·       Provide a specific example of how a case manager would use each of the selected communication skills with an offender during the interview process.

·       Discuss at least two effective strategies when communicating collaboratively with an offender.

Include a minimum 2 sources, at least one of which is from course materials.

Format your paper according to APA guidelines.