Change Management (Danny Meyer and Hospitality)

Q.  Using  Kotters 8 steps, analyze the realities of Danny Meyer. S/W/O/T analysis is also helpful in the P&G framework.

I have attached the kotters 8 step grid below, where the assignment needs to be done.

I am also attaching PDF's of the readings

Please read all the attachments thoroughly and analyse it through Kotter's 8 steps.