caseS

Please read the case on page 132.

• 1)Does the revised goal meet the SMART criteria? If yes, explain why.  If not, explain why and revise it so it does meet the criteria.
• 2)What can Doug do now to help his crew leaders be successful?  Why?

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• 1)Explain the difference between an organization’s vision, mission, and values.
• 2)How do contingency and crisis management plans differ?
• 3)Give and explain 3 general ideas to increase accountability of a manager for results.
• 4)Give and explain 3 general ideas to increase accountability of an employee for results.
• 5)Give and explain 3 general ideas to increase accountability of a team for results.