Case Study OPM

The Sage Hill Inn Above Onion Creek: Focusing on Service Process and Quality case on pages 420 - 423.  Answer questions 1, 2 and 5.  Your paper must be in APA format.  Your references should be in APA format.  Page length is decided on the length of your answers.  You can use the questions as section headings. 

Your paper should have:

1. Title page (APA format)
2. Abstract (Only if you want to      include)
3. Body of your paper
4. References (Final page separate      from body of paper)
5. Appendix (Only is you have a      graph or table, etc...)