case study 6

Munro Chapter 21

• 13)Q Explain the theory, objectives, and benefits of SPC, such as calculating and assessing process performance for continuous and discrete data. Identify and differentiate common from special cause variation, as well as how to deduce these conditions with control chart analysis.
  
• Identify and explain how to utilize rational subgrouping.
• Recognize, choose, assemble, and utilize control charts: X-bar and R, X-bar and s, individual and moving range, median, p, np, c, and u

14) Q

• Help to develop and apply a control plan that will document and observe the process to preserve any improvements.
  
• How quality tools and concepts can be applied to the monitoring and controlling and closure process groups of project management (PMBOK Chapter 8).