case study

You have been hired as a project management consultant by company XYZ to review the status of a CRM (Customer Relationship Management) implementation by their internal project manager.  Project Manager has spent allot of time with stakeholders on request for additional features being added to the project, resulting in 7 CRs (total potential project impact of $400,000). You are to review and assess the available current data on the project and provide specific recommendations and prioritized next steps to the executive committee.

• Start Date: March 2021
• Planned Finish Date: September 2021
• Current Phase: Implementation
• Overall Percent Complete: 40%
• Overall Approved budget: $1,000,000
• Actual Cost to date: $650,000
• Number of Change Requests submitted by stakeholders: 7
• CPI = 0.45
• SPI = 0.65
• EV = $400,000