case study 2
please see attached the requirements for this case study
2 years ago
50
statistic_id273482_revenue-of-microsoft-broken-down-by-segment-2012-2023.xlsx
Assignment2Brief.docx
- StayaNadellaInterview.docx
- satya-nadella-leading-microsofts-growth.pdf
statistic_id273482_revenue-of-microsoft-broken-down-by-segment-2012-2023.xlsx
Statista Data
| Revenue of Microsoft broken down by segment 2012-2023 | ||||||||||||
| Microsoft's revenue from 2012 to 2023 financial years, by segment (in billion U.S. dollars) | ||||||||||||
| Total Revenue | % Change in Revenue | Productivity and business processes | Intelligent cloud | More personal computing | Corporate and Other | Commercial Licensing | Device and Consumer Licensing | Computing and Gaming Hardware | Commercial Other | Devices and Consumer Other | ||
| 2012 | $ 73.7 | $ (0.5) | $ 37.1 | $ 19.5 | $ 6.7 | $ 4.6 | $ 6.2 | |||||
| 2013 | $ 77.9 | 6% | $ 0.4 | $ 39.7 | $ 19.0 | $ 6.5 | $ 5.7 | $ 6.6 | ||||
| 2014 | $ 86.8 | 12% | $ 27.0 | $ 21.7 | $ 38.5 | $ (0.3) | ||||||
| 2015 | $ 93.6 | 8% | $ 26.4 | $ 23.7 | $ 43.2 | $ 0.3 | ||||||
| 2016 | $ 85.3 | -9% | $ 26.5 | $ 25.0 | $ 40.4 | $ (6.6) | ||||||
| 2017 | $ 89.9 | 5% | $ 30.4 | $ 27.4 | $ 38.8 | $ (6.7) | ||||||
| 2018 | $ 110.4 | 23% | $ 35.9 | $ 32.2 | $ 42.3 | |||||||
| 2019 | $ 125.9 | 14% | $ 41.2 | $ 39.0 | $ 45.7 | |||||||
| 2020 | $ 143.0 | 14% | $ 46.4 | $ 48.4 | $ 48.3 | |||||||
| 2021 | $ 168.1 | 18% | $ 53.9 | $ 60.1 | $ 54.1 | |||||||
| 2022 | $ 198.3 | 18% | $ 63.4 | $ 75.3 | $ 59.7 | |||||||
| Descriptions | ||||||||||||
| Productivity & Business Processes: Office Commercial products and cloud services, Office 365 subscription, LinkedIn | ||||||||||||
| Intelligent Cloud: Server products and cloud services revenue, Enterprise Services and Database. | ||||||||||||
| More Personal Computing: Windows Revenue, Search and Ad Revenue, X-Box hardware and content | ||||||||||||
| Intelligent cloud segment | ||||||||||||
| As Microsoft's fastest-growing business, intelligent cloud replaced the more personal computing segment in FY2020 to become the company's largest business segment. | ||||||||||||
| The intelligent cloud segment contains Microsoft's public, private, and hybrid server products and cloud services, such as Azure , SQL Server, etc. | ||||||||||||
| Together with Amazon Web Services (AWS) and Google Cloud Platform (GCP) , Azure is one of the most popular cloud infrastructure as a service (IaaS) offerings. | ||||||||||||
| The intelligent cloud segment, however, does not reflect the totality of Microsoft's cloud business, as Office 365 - the company's popular cloud collaboration solution - is grouped | ||||||||||||
| under the productivity and business processes segment. The software giant has established a firm footing in the fast-growing cloud market. | ||||||||||||
Assignment2Brief.docx
ASSIGNMENT IV
TRANSFORMATIVE LEADERSHIP
THIS IS A GROUP ASSIGNMENT.
You must use the required resources on Canvas and the additional resources provided in the assignment brief to form the analytical basis for this report. Review the grading rubric below.
Case and Additional Resources
Agnihotri, A., & Bhattacharya, S., (2021). Satya Nadella: Leading Microsoft’s growth. In SAGE Business Cases. SAGE Publications, Ltd., https://sk-sagepub-com.ezproxy.library.berkeley.org/cases/satya-nadella-leading-microsofts-growth
Whittinghill, J (Fall 2020). In First Person: Satya Nadella. SHRM Executive Network. https://www.shrm.org/executive/resources/people-strategy-journal/fall2020/pages/in-first-person.aspx
Data on Microsoft (provided in the Assignment folder)
Microsoft. (July 25, 2023). Microsoft's revenue from 2012 to 2023 financial years, by segment (in billion U.S. dollars) [Graph]. In Statista. Retrieved December 02, 2023, from https://www-statista-com.ezproxy.library.berkeley.org/statistics/273482/segment-revenue-of-microsoft/
Assignment
In this assignment, use the Agnihotri (2021) case and additional resources provided for synthesizing your learning of the change management models (in Canvas Resources) and the transformative experiences of the current CEO of Microsoft, Satya Nadella.
Satya Nadella assumed the CEO role at Microsoft in 2014 when the company was experiencing the adverse effects of a mature business – in the PC sector, its operating system business, and its office productivity software tools. Continuing the then current business model would make Microsoft irrelevant, leading to further declines in its once-vaunted businesses and technologically obsolete. Microsoft needed a new strategic vision and strategic management, innovative technological advances, new businesses, and a culture of innovation and collaboration.
Enter the new CEO of Microsoft. His charter was to transform Microsoft, and he did so through leading, building, and marshaling all resources around a shared vision.
Case Questions
Please ignore the case questions at the end of the case.
1) Evaluate the severe challenges leadership faces in an industry that is continually facing disruptive /rapid dynamic competitive changes. Use Denning (2016) and Kotter (2012) in your analysis.
2) What are the hallmarks of transformative leaders and how do they overcome institutional resistance to transformative changes? Use Scott 2022) in your analysis.
3) When taking on the position as CEO of Microsoft, Mr. Nadella asks a critical question for himself, “what would be lost if Microsoft just disappeared?” We had to answer for ourselves, “what is the company about? Why do we exist?” (Whittinghill (2020)) In your analysis connect these questions and the effort to answer them with Kotter’s steps for successful change management and the hallmarks of transformative leadership.
4) Use the financial data provided in Statista spread to analyze the scope and depth of the changes in the business model at Microsoft.
5) Kotter (2012) enjoins leaders in hierarchical organizations to build networks of “guiding collaborations”. Can you see evidence of this type of collaboration in Nadella leadership process and for changing organizational culture?
6) In the concluding section, address the importance that Mr. Nadella ascribes to an organizational culture of empathy. What leadership style /practice makes this aspect a core element? Does this emphasis encourage people and resources to work across the boundaries of organizations and departments to create sustainable transformations?
Report Guidelines
1. Paper must be in APA style. Word count should not exceed 1,500 words.
2. Review the grading rubric below to ensure that you understand how your work will be assessed.
3. The paper must be based on your learning in the course. You must demonstrate your learning of the assigned Canvas resources. Draw from your assigned readings and utilize quality reference sources. In other words, don't just offer 'armchair theories' or 'off-the-cuff opinions' that cannot be supported by solid evidence from leadership literature.
4. You must include in-text citations and a WORK CITED page consistent with the APA style.
5. Do not violate Academic Integrity. Do not use Chat GPT for answers. Your work must be your effort.
Grading Rubric
|
Evaluation Dimensions |
Written Assignments |
||
|
|
Beginning 70% - 79% |
Competent 80% - 89% |
Accomplished 90% - 100% |
|
Identification of Issues 10% |
Does not recognize the problems or issues of the case or identifies problems and issues that are not based on facts of the case; displays little understanding of the issues, key problems, and the company’s present situation and strategic challenges; executive summary does not present a clear overview of the case issues; main points are not outlined or cannot be understood. |
With a few exceptions, identifies and outlines the principal problems and issues in the case; demonstrates an acceptable understanding of the company’s issues, current situation, and strategic challenges; executive summary provides an adequate overview of the case issues and problems; summary is missing a few minor points, but meets expectations. |
Presents accurate and detailed descriptions of the problems and issues central to the case; provides a well-focused diagnosis of strategic issues and key problems that demonstrates an excellent grasp of the company’s present situation and strategic challenges; descriptions are compelling and insightful; provides a thorough and effective executive summary. |
|
Stakeholder Perspectives 10% |
Does not identify or explain the perspectives of any stakeholders involved in the case, or explanation is flawed in many respects; fails to recognize any differences between the interests of the various stakeholders. |
With a few minor exceptions, adequately identifies and summarizes the perspectives of the principal stakeholders involved in the case; outlines some conflicts of interest between company stakeholders. |
Clearly and accurately describes the unique perspectives of multiple key stakeholders in the case; demonstrates insightful analysis of strategic tensions or conflicts of interest between the stakeholders. |
|
Connections to Theoretical and Empirical Research 20% |
Makes little or no connection between the issues and problems in the case and relevant theoretical and empirical research, or the connections identified are weak or inaccurate in many respects. |
Identifies and outlines connections between some of the issues and problems in the case and relevant theoretical and empirical research; the connections identified are adequately elucidated. |
Makes appropriate, insightful, and powerful connections between the issues and problems in the case and relevant theory and empirical data; effectively integrates multiple sources of knowledge with case information. |
|
Analysis and Evaluation 20% |
Simply repeats facts identified in the case and does not discuss the relevance of these facts; fails to draw conclusions, or conclusions are not justified or supported; does not present relevant research or data; shows no critical examination of case issues. |
Provides an acceptable analysis of most of the issues and problems in the case; in most instances, analysis is adequately supported by theory and empirical data; appropriate conclusions are outlined and summarized. |
Presents a balanced, in-depth, and critical assessment of the facts of the case in light of relevant empirical and theoretical research; develops insightful and well-supported conclusions using reasoned, sound, and informed judgments. |
|
Action Plans 20% |
Has difficulty identifying alternatives and appropriate courses of action; few if any alternatives are presented, infeasible actions are proposed, action plans are not supported, or actions do not address the key issues and problems in the case. |
Outlines and summarizes some alternative courses of action to deal with most of the issues and problems in the case; in most instances, proposed action plans are outlined, are feasible, and based on relatively sound theory and evidence. |
Effectively weighs and assesses a variety of alternative actions that address the multiple issues central to the case; proposes detailed plans of action; action plans are realistic and contain thorough and well-reasoned justifications. |
|
Evaluation of Consequences 20% |
Displays limited awareness and/or understanding of the consequences of action plans; fails to identify implications and consequences of proposed action plans; identified outcomes do not follow from proposed action plans, or outcomes are not related to issues in the case. |
Demonstrates acceptable analysis of the results of proposed action plans; adequately outlines and summarizes the implications and consequences resulting from alternative courses of action; with a few minor exceptions, identified consequences of action plans are related to key issues in the case. |
Objectively and critically reflects upon alternative plans of action; effectively identifies, thoroughly discusses, and insightfully evaluates the implications and consequences resulting from the proposed action plans; identified consequences are tied to the key issues central to the case. |
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