Case Study

You have been hired into the position of healthcare manager/leader within your organization. Recently, you have received reports that one of the employees has an unwillingness to work and complete her tasks. Violent verbal exchanges have occurred between the employee and her supervisor based on her underperformance in the unit and the organization as an entity. As you are investigating the issue, you find that one of the major issues involved in this situation involves the fact that the employee has not had proper training in the new electronic health records system that the organization has recently started using. As a result, she is not able to complete her work as quickly as her colleagues, which has caused a great deal of frustration on her part. In a paper consisting of at least two pages, answer the following questions: What are the risks involved in confronting the employee regarding her behavior? What methods can be used to correct the employee’s behavior? What risks might be involved when confronting the employee about her behavior? Why is it important to ensure that all employees have the opportunity to keep their job skills up to date? You should utilize at least two sources. Be sure that all outside sources used, including your textbook, are cited and referenced properly using APA formatting. 

Ledlow, G. R., & Stephens, J. H. (2018). Leadership for health professionals: Theory, skills, and applications (3rd ed.)