case study

 After careful reading of the case material, consider and fully answer the following questions:

1.  What were the primary reasons for changing the current system at Butler?
2.  What role did Butler's IS department play?
3.  List the objectives of the pilot.  Were there any problems?
4.  Do you think Butler made the right decision to utilize this new technology?  What implications does this decision hold for Butler's IT department in the long run?

NOTE: Butler refers to it's IT department as IR.  You may consider these two acronyms as synonymous (i.e. IT = IS = IR for purposes of this assignment)