Case study

NY Care Information Gateway Case Study

Review case study and answer the questions below.  

• 1-2 pages typed • 25 Points• Due 12/27

Questions:

Question

Points

Grade

Briefly describe the organization, setting, situation, who is involved, who decides what, etc.

3

What is the objective of the case Study?

3

What are the key tactics used to engage patients?  Why do you believe the tactics worked?

4

Specifically identify the majorand secondary problems. Whatare the real issues?

4

Discuss some of the challenges that were faced because of high turnover?

3

Why is “breaking the glass” process effective and has it brought optimal results?

4

Evaluating the system- how would you measure success?  There must be measurable goals put in place with the recommendations.

4

Total

2