Case: Netflix Inc.: The Disruptor Faces Disruption (W17722)

#1a: How did Blockbuster emerge as an industry leader (what came before and how did it win)?

1b: How does Clayton Christensen define a disruptive innovation?

#2a: In what ways did the advent of digital video delivery represent a disruptive innovation to Netflix’s DVD-by-mail business?

2B: What risks did Netflix face if it was successful at video downloading/streaming?

#3a: What are Reed Hastings’s biggest decisions at the end of the case?

3b: How should he assess the relative merits of each of Netflix’s options?

#4: What other industries/Companies can you think of that have faced, or are facing, similar challenges in a move to digital delivery?