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• - Inc. magazine claims, “Entrepreneurship is more mundane than it  is sometimes portrayed . . . you don't need to be a person of mythical  proportions to be very, very successful in building a company.” Discuss  whether you agree or disagree with this statement and why.
• Analyze  the characteristics of a successful entrepreneur and determine if you  have what it takes to start your own business. Provide specific examples  to support your response.

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• Analyze the steps involved in developing a strategic plan for a  company and determine which step is the most difficult to get right.  Explain your rationale.
• From the e-Activity, determine how you  would leverage the support provided by the U.S. Small Business  Administration in planning and starting your own business. Provide  specific examples to support your response.
• Analyze the steps involved in developing a strategic plan for a  company and determine which step is the most difficult to get right.  Explain your rationale.
• From the e-Activity, determine how you  would leverage the support provided by the U.S. Small Business  Administration in planning and starting your own business. Provide  specific examples to support your response.

- Customer Service - Zappos"  Please respond to the following:
 

• From  the e-Activity, analyze the role that customer service plays and  determine the service management skills at Zappos. Evaluate the  different way(s) that Zappos creates a superior customer service.
• Choose  at least two OM activities in Exhibit 1.1 from Chapter 1 of the text.  Evaluate how each of the activities impacts the management of goods and  services that Zappos provides. Include one to two examples from each  activity to support your position.

- Value Chains" Please respond to the following:
 

• Choose an  example of a global value chain and an example of domestic value chain.  Compare and contrast the key challenges that the managers would face.  Then, propose the ways to confront these challenges.
• Utilizing  the Exhibit 2.4 from Chapter 2 of the text, evaluate how each value  chain you chose from Part 1 of this discussion can be described from a  pre- and post-production service perspective. Provide at least two  examples for each perspective.