BZ460 Lesson 8 Exam SCORE 100 PERCENT

  

For any external resources that are used on the project, such as subcontractors, consultants, or vendors, the __________ will define requirements regarding documentation, approvals required, and distribution and include such requirements in subcontracts or purchase orders.

Question options:

  

project team

 

project manager

 

customer

 

project organization

 

Question 2

__________ can support team idea generation, brainstorming, problem solving, and decision making.

Question options:

  

Document management systems

 

Groupware

 

Content management systems

 

Web videoconferencing

 

Question 3

A project progress report might include the following EXCEPT:

Question options:

  

progress toward resolution of   previously identified problems.

 

list of activities completed by   each of the project team members.

 

accomplishments since prior report   and milestones expected to be reached during next reporting period.

 

problems or potential problems   since prior report and planned corrective actions.

 

Question 4

A project status review meeting is usually led or called by the:

Question options:

  

customer.

 

project manager.

 

project team.

 

team member that identified a   problem.

 

Question 5

Listening is more than just letting the other person talk. It must be a/an:

Question options:

  

passive, not an active, process.

 

impatient, not a patient, process.

 

reactive, not a proactive,   process.

 

active, not a passive, process.

 

Question 6

All of the following are suggestions for improving listening skills EXCEPT:

Question options:

  

asking questions.

 

engaging in active listening,   providing verbal and nonverbal feedback to the person talking.

 

interrupting the speaker to state   clarification.

 

focusing on the person talking.

 

Question 7

Projects that involve a design phase, such as an information system project, may require one or more technical __________ to ensure that the customer agrees with or approves of the design.

Question options:

  

project status review meetings

 

problem-solving meetings

 

post-project evaluation meetings

 

design review meetings

 

Question 8

Regular and open communication, trust, respect, open-mindedness, and a positive win-win attitude are keys to successful stakeholder:

Question options:

  

identification.

 

engagement.

 

communication.

 

monitoring and closing.

 

Question 9

The __________ needs to provide opportunities for regular two-way communication with each __________, not just when an issue or concern is identified.

Question options:

  

project manager; stakeholder

 

risk identifier; risk mitigater

 

communication plan manager;   communication channel

 

communication coordinator;   colleague

 

Question 10

__________ allows the live exchange of information among members of the project team.

Question options:

  

Teleconferencing

 

Written communication

 

Email

 

Verbal communication

 

Question 11

Written reports are __________ verbal reports in communicating information about a project.

Question options:

  

more important than

 

not as important as

 

less effective than

 

just as important as

 

Question 12

__________ is/are used to manage the content of a website, documents, or files.

Question options:

  

Document management systems

 

Groupware

 

Content management systems

 

Web videoconferencing

 

Question 13

The heart of communication is not words, but:

Question options:

  

understanding.

 

listening.

 

talking.

 

responding.

 

Question 14

__________ body language can include direct eye contact, a smile, hand gestures, leaning forward, and nodding acknowledgment or agreement.

Question options:

  

Positive

 

Neutral

 

Critical

 

Negative

 

Question 15

Before a project team meeting, the __________ should determine whether a meeting is really necessary, the purpose of the meeting, and who needs to participate in the meeting.

Question options:

  

team member that identified a   problem

 

customer

 

project manager

 

project team

 

Question 16

__________ is/are another collaboration tool that can provide a central repository for project information and capture the efforts of team members into a managed content environment.

Question options:

  

Document management systems

 

Groupware

 

Content management systems

 

Web videoconferencing

 

Question 17

A final __________ when the contractor has completed the detailed specifications, drawings, screen and report formats, and such is to gain approval from the customer.

Question options:

  

project status review meeting

 

post-project evaluation meeting

 

problem-solving meeting

 

design review meeting

 

Question 18

__________ should be held on a regularly scheduled basis.

Question options:

  

Problem-solving meetings

 

Post-project evaluation meetings

 

Design review meetings

 

Project status review meetings

 

Question 19

Possible elements of a project __________ plan include documents, author or originator or person responsible for creating the documents, required date or frequency for document completion and distribution, recipients for documents in distribution list, actions required, and comments related to each document.

Question options:

  

document

 

communication

 

performance

 

revision

 

Question 20

__________, to some extent, even provide features that provide team members with greater access and flexibility for using various interactive telecommunication technologies and collaboration tools such as email, internet access, document management, etc.

Question options:

  

Document management systems

 

Groupware

 

Cell phones

 

Web videoconferencing