BZ420 Lesson 3 Exam SCORE 95 PERCENT

  

   

Lesson 3

   

Question 1

0 / 5 points

A successful orientation should achieve which of the following?

Question options:

  

The new employee should   feel welcome. (Incorrect)

 

The new employee should understand   the organization in a broad sense.

 

The new employee should have clear   understanding of what is expected.

 

All of the above

 

Question 2

5 / 5 points

       

In __________, trainees learn by making realistic decisions in simulated situations.

Question options:

  

improvisation

 

management games

 

case studies

 

action learning

 

Question 3

5 / 5 points

       

Performance analysis means __________.

Question options:

  

verifying that there is a   performance deficiency.

 

determining whether a deficiency   should be rectified through training or some other means.

 

conducting a detailed study of the   job to determine what specific skills are required.

 

only A and B

 

Question 4

5 / 5 points

       

The methods used to give new or present employees the skills they need to perform their jobs are called __________.

Question options:

  

orientation

 

training

 

development

 

appraisal

 

Question 5

5 / 5 points

       

On-the-job training can be accomplished through the use of all of the following techniques except __________.

Question options:

  

coaching

 

programmed learning

 

understudy

 

job rotation

 

Question 6

5 / 5 points

       

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the __________ form of training.

Question options:

  

job rotation

 

understudy

 

coaching

 

special assignments

 

Question 7

5 / 5 points

       

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called __________.

Question options:

  

diversity training

 

on-the-job training

 

performance improvement programs

 

management development

 

Question 8

5 / 5 points

       

Employee __________ provides new employees with the basic background information required to perform their jobs satisfactorily.

Question options:

  

recruitment

 

selection

 

orientation

 

development

 

Question 9

5 / 5 points

       

__________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

Question options:

  

Vestibule

 

Apprenticeship

 

Cubicle

 

Job instruction

 

Question 10

5 / 5 points

       

In the __________ method, a manager is presented with a written description of an organizational problem to diagnose and solve.

Question options:

  

case study

 

diagnose and learn

 

action learning

 

job rotation

 

Question 11

5 / 5 points

       

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Question options:

  

job instruction training

 

understudy training

 

programmed learning

 

apprenticeship training

 

Question 12

5 / 5 points

       

__________ is a special approach to organizational change in which the employees diagnose, formulate, and implement the change that's required.

Question options:

  

Managerial development

 

Action research

 

Succession planning

 

Organizational development

 

Question 13

5 / 5 points

       

__________ is the continuing process of instilling in all employees the attitudes, standards, and values that the organization expects.

Question options:

  

Socialization

 

Training

 

Development

 

Orientation

 

Question 14

5 / 5 points

       

What percentage of learning on the job comes from informal learning?

Question options:

  

80

 

75

 

90

 

45

 

Question 15

5 / 5 points

       

Which of the following characterizes training today?

Question options:

  

Training is increasingly more   strategic.

 

Training is more prevalent in the   higher levels of an organization.

 

Training is developing a great   reputation for getting results.

 

Training is being evaluated   extensively.

 

Question 16

5 / 5 points

       

The first step in creating a training program is to __________.

Question options:

  

assess the program's successes or   failures

 

design the program content

 

analyze employees' training needs

 

train the targeted group of   employees

 

Question 17

5 / 5 points

       

Who performs the initial orientation?

Question options:

  

an HR specialist

 

the supervisor

 

neither A nor B

 

both A and B

 

Question 18

5 / 5 points

       

__________ is a section of an employer's website that offers employees online access to many or all of the training courses employees need to succeed at their jobs.

Question options:

  

Videospace

 

A learning portal

 

A training portal

 

none of the above

 

Question 19

5 / 5 points

       

The __________ process includes improving the firm's future performance and making sense of terms of the firm's strategy and goals.

Question options:

  

management development

 

management skills inventory

 

action planning

 

performance support

 

Question 20

5 / 5 points

       

__________ is a form of management training in which trainees to learn by making realistic decisions in simulated situations.

Question options:

  

Developmental solutions

 

Improvisation

 

Spontaneity

 

Quick time