Business Strategy - Discussion

When The Customer is Stressed 

Q.  Please describe a company/organization/ government agency that should incorporate this mindset into their strategy......

The article goes to great length to detail 4# themes:

#1 Identify Emotional triggers

#2 Respond Early to intense Emotions

#3 Enhance Customers' Control

#4 Hire the Right People and Prepare them for the Role

- I AM ATTACHING THE ARTICLE (When The Customer is Stressed ) BELOW. From Harvard Business Review, The New Rules Of Competition (2015)