business report writing

Have you ever contributed to “social media outrage” (using your social media accounts to boost the anger about a contemporary issue by forwarding it or liking it) without stopping to think who might have originated the message or what the originator’s motives might have been?

2. Is it ethical for social media users to “gang up” on a company after a single customer complains about poor service or a faulty product? What if the company made a rare mistake, but the social media uproar creates the impression that the company routinely disappoints customers?