Business Quality Management

You are now ready to present a process improvement to hotel management in the areas of focus (check-in, checkout, and hotel offerings).

Individual Portion

Complete the following:

• Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management. 
• Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions. 
• Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management. 

 

Hotel Escargo Mission Statement  

Serve the business and pleasure traveler by making customer satisfaction priority number one through top quality service, amenities, comfortable surroundings, and friendly employees.     

 

Problem Statement  

Upon the annual review of the Hotel Escargo chain, it was discovered that there was room for improvement with the check-in and check-out system implemented by the Rooms Division Department.  In addition, there are many areas that the hotel can improve to raise the overall quality and customer satisfaction.  

The current process used to check guests in and out of the hotel is inefficient for both the customer and the hotel, and a new process must be developed that provides a convenient and efficient experience for the customer, as well as one that makes the best use of the hotel’s resources.  

 Come close to this outline please:

I. Introduction

II. Abstract

III.  New process map

  A.   Explanation  and Improvement

  B.   Cost

  C.   Resources

  D.   Management Functions

  E.   Charts

IV.       Check In

  A.   Rework  Check in

  B.   Check  in Charts

V.       Check Out

   A. Rework  Check Out

   B. Check Out Charts

VI. Conclusion

VII. References