Business & Finance Negative Business Letter Assignment

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Brigham Young University

Provo, UT 84602 www.byu.org 718-788-5555

October 29, 2019

USE FOR FORMAT ONLY

Mr. John R. Smith Department President

Brigham Young University

1234 Cougar Blvd. Provo, UT 84602

Re: The Outward Mindset

Dear Mr. Smith:

I have read and studied “ The Outward Mindset”, which has been under consideration for our upcoming leadership workshop. My findings have led me to believe that an emphasis on the principles outlined in the book will have a significant positive impact on our organization. I suggest that you review the following ideas that I have summarized in order that you may appreciate the value they will have for our employees.

The Arbinger Institute, the author of “ The Outward Mindset”, has a history of working successfully with big firms such as Staples and CenturyLink. A number of case studies have been done with these and other companies showing the effectiveness of their philosophy. The prevailing idea is that while an inward mindset seeks to advance one’s own agenda, an outward mindset procures the success of the group as a whole.

The book explains how the precursor to a change in outward behavior is a change in mindset. While a powerful leader may be able to effect some degree of behavioral change through motivating and micromanaging, these newly established behavior patterns will crumble without the foundation of a changed mindset.

I have scanned through several reviews of the book by people of various walks of life, and have found that many consider the principles discussed to be life changing and practical. One particular reader commented: “this one is based on real world examples from their practice AND focuses more on things the reader can do in his or her own environment.” After reading the book for myself, I agree with this statement and am excited for the way that our organization’s attitude and productivity will improve as a result of this workshop. My vision is that each employee will leave the conference with a mindset fixated on our common goal, and a behavior focused on others.

Sincerely,

Jake Oldroyd, Project Manager BYU Inc.