BUSI531 Week 1 Quiz

  

Quiz

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Question 1 (2 points)

Which of the following is true of roles of managers?

Question 1 options:

  

   

1) 

Line managers spend lesser time     managing individual performance and developing employees than midlevel     managers or executives do.

 

   

2) 

Midlevel managers or executives     are not involved in planning and allocating resources, coordinating     interdependent groups, and managing change.

 

   

3) 

The roles that managers have in     a company do not influence the focus of training, development, and learning     activity.

 

   

4) 

Regardless of     their level in a company, all managers are expected to serve as     spokespersons to other work units, managers, and vendors.

Question 2 (2 points)

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial. 

Question 2 options:

  

   

1) 

SWOT analysis

 

   

2) 

Value chain analysis

 

   

3) 

BCG matrix

 

   

4) 

Balanced scorecard     

Question 3 (2 points)

Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as _____. 

Question 3 options:

  

   

1) 

Values

 

   

2) 

Goals

 

   

3) 

Business strategies

 

   

4) 

Metrics 

Question 4 (2 points)

Which of the following is true with regard to SWOT analysis? 

Question 4 options:

  

   

1) 

In a SWOT analysis, external     analysis attempts to identify the company’s strengths and weaknesses.

 

   

2) 

A SWOT analysis represents the     strategy believed to be the best alternative to achieve the company goals.

 

   

3) 

A SWOT analysis is typically     conducted in the strategic training and development initiatives     identification step of the strategic training and development process.

 

   

4) 

A SWOT analysis     provides a company the information needed to generate several alternative     business strategies and make a strategic choice. 

Question 5 (2 points)

_____ involves examining a company’s operating environment to identify opportunities and threats.

Question 5 options:

  

   

1) 

Internal analysis

 

   

2) 

Gap analysis

 

   

3) 

External analysis

 

   

4) 

Pareto analysis

Question 6 (2 points)

A SWOT analysis is typically conducted in the _____ step of the strategic training and development process. 

Question 6 options:

  

   

1) 

Business strategy     formulation and identification

 

   

2) 

Strategic training and     development initiatives

 

   

3) 

Training and development     activities

 

   

4) 

Measures or metrics     identification 

Question 7 (2 points)

_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used. 

Question 7 options:

  

   

1) 

Balanced scorecard

 

   

2) 

Vision

 

   

3) 

Mission

 

   

4) 

Code of conduct 

Question 8 (2 points)

The final step of the strategic training and development process involves:

Question 8 options:

  

   

1) 

Choosing strategic training and     development initiatives.

 

   

2) 

Identifying the business     strategy.

 

   

3) 

Identifying     measures or metrics.

 

   

4) 

Creating concrete training and     development activities.

Question 9 (2 points)

The strategic training and development process begins with: 

Question 9 options:

  

   

1) 

Choosing strategic training and     development initiatives.

 

   

2) 

Identifying the     business strategy.

 

   

3) 

Developing websites for     knowledge sharing.

 

   

4) 

Identifying measures or metrics.     

Question 10 (2 points)

Which of the following is true about a learning organization? 

Question 10 options:

  

   

1) 

A learning organization     discourages learning at the group and organizational levels.

 

   

2) 

A learning organization     restricts employees from experimenting with products and services.

 

   

3) 

In a learning     organization, employees learn from failure and from successes.

 

   

4) 

In a learning organization,     employees are discouraged from asking questions and admitting mistakes. 

Question 11 (2 points)

Which of the following training programs is mandated by law? 

Question 11 options:

  

   

1) 

Orientation training program

 

   

2) 

Leadership development program

 

   

3) 

Safety training     program

 

   

4) 

Cross-culture training program 

Question 12 (2 points)

The ADDIE model is most closely associated with: 

Question 12 options:

  

   

1) 

Employee recruitment and     selection.

 

   

2) 

Employee training     and development.

 

   

3) 

Diversity management.

 

   

4) 

Quality management. 

Question 13 (2 points)

Which of the following statements is true of the Instructional System Design (ISD) model? 

Question 13 options:

  

   

1) 

There is a single universally     accepted instructional systems development model.

 

   

2) 

The model rarely     follows a neat, orderly, step-by-step approach of activities.

 

   

3) 

The model eliminates the need     for trainers to provide detailed documents of each activity found in the     model.

 

   

4) 

The model has no underlying     assumptions. 

Question 14 (2 points)

Which of the following is NOT included in The Strategic Training and Development Process:

Question 14 options:

  

   

1) 

Strategic Training and     Development Initiatives

 

   

2) 

Training and Development     Activities

 

   

3) 

Metrics that show value of     training

 

   

4) 

Metrics that show     global impact training

Question 15 (2 points)

A(n) ______ Strategy emphasizes liquidation and divestiture of businesses. 

Question 15 options:

  

   

1) 

Concentration

 

   

2) 

Internal Growth

 

   

3) 

External Growth

 

   

4) 

Disinvestment

Question 16 (2 points)

Briefly explain the Training Design Process.

Question 16 options:

  

Question 17 (2 points)

Please provide an example of Tacit Knowledge.

Question 17 options:

  

Question 18 (2 points)

Provide an example of how cross training could be used in an organization. 

Question 18 options:

  

Question 19 (2 points)

What is informal learning? 

Question 19 options:

  

Question 20 (2 points)

Human Capital is an example of an intangible asset. What are three more examples? 

Question 20 options: