BUSI502 Week 3 Assignment 5

Read the Case Study 5-1, Santa Cruz Bicycles. Answer the following questions:

• What, in your opinion, was the key factor in Santa Cruz      Bicycles’ successful process redesign? Why was that a key factor?
• What outside factors had to come together for Santa Cruz      Bicycles to be able to make the changes they did?
• Why is this story more about change management than      software implementation?

Name: 

Assignment Number: 5

Question

What, in your opinion, was the key factor in Santa Cruz Bicycles’ successful process redesign? Why was that a key factor?