BUS445 WK4 Discussion 2

Prior to beginning work on this discussion, review Chapter 4, Chapter 5 Process Control and Process Improvement, Chapter 7, Chapter 11, and the lecture for Week 4.

Compare and contrast the different approaches to improving processes. What are the relative strengths and weaknesses of each?

Required Resource

Text

Evans, J. R., & Lindsay, W. M. (2017). Managing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage.

• Chapter 4: Workforce Focus
• Chapter 5 (just Process Control and Process Improvement)
• Chapter 7: Design for Quality and Product Excellence
• Chapter 11: Strategy and Performance Excellence