BUS445 WK 4 Discussion 1

Prior to beginning work on this discussion, read Chapter 4, Chapter 5 Process Control and Process Improvement, Chapter 7, Chapter 11, and the lecture for Week 4.

Recommend how to determine which processes to improve to ensure you have the most impact on company excellence.

Required Resource

Text

Evans, J. R., & Lindsay, W. M. (2017). Managing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage.

• Chapter 4: Workforce Focus
• Chapter 5 (just Process Control and Process Improvement)
• Chapter 7: Design for Quality and Product Excellence
• Chapter 11: Strategy and Performance Excellence