BUS430 wk2 d1

"Models of Organizational Performance" 

Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.

From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction. 

From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.