BUS307 WK1 Discussion 2

From Chapter 4, Section 4.2, Problem 2, read the current home equity loan process at Faircloth Financial and map the current process. Identify any rework loops and delays in the process. What causes these? What is the impact on cycle times? How might this affect customers’ willingness to do business with Faircloth? What changes might you recommend to redesign this process with the needs of the customer in mind?

Required Resources

Text

Bozarth, C. C., & Handfield, R. B. (2016). Introduction to operations and supply chain management (4th ed.). Upper Saddle River, NJ: Pearson.

• Chapter 1: Introduction to operations and supply chain management
• Chapter 2: Operations and supply chain strategies
• Chapter 4: Business processes
• Chapter 5: Managing quality

Articles

Evans, M. (2014, February 27). Trickle of jobs returning to U.S. shores could soon become a torrent (Links to an external site.). Forbes. Retrieved from http://www.forbes.com/sites/allbusiness/2014/02/27/trickle-of-jobs-returning-to-u-s-shores-could-soon-become-a-torrent/
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Mullich, J. (2013, July 12). The benefits of outsourcing finance and accounting (Links to an external site.). Forbes. Retrieved from http://www.forbes.com/sites/xerox/2013/07/12/the-benefits-of-outsourcing-finance-and-accounting/
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Website

SAP Industry Solutions (Links to an external site.). (http://go.sap.com/index.html)

• This website provides information on Enterprise Resource Planning (ERP) systems for various industries. It supports the ERP solutions discussion for this week.
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