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Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.

Identify the type(s) of service system used in the company or a certain part of the company. 

Write a 350- to 525-word summary that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons, if available.

Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.

Cite references to support your assignment.