BIS 221 Assignment Week 2 Apply Customer Service Support Proposal

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Read the following scenario:


You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.


Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:


• A Microsoft® Word business template of your choice


• A description of the client's needs including


    • Hours of operation


    • Number of calls that will need to be taken


    • Reporting needs


• Proposed solution to client's needs


    • Pricing


    • Time of support operation


    • Advantages of using your service


    • What support avenues you will provide (live chat, phone, web)


• Research through citations and references using the Word reference tool to insert them into the paper


• An inserted image supporting your recommendation


• A built-in style appropriate for a business document


• A bulleted or numbered list


• A proofing review using Spelling & Grammar check


Submit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with differences between file formats and why these different file formats may be useful.


Cite a minimum of three references.


Format your assignment according to APA guidelines.


Click the Assignment Files tab to submit your assignment.


Used with permission from Microsoft.

    • 3 years ago
    BIS 221 Assignment Week 2 Apply Customer Service Support Proposal
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