Business Research Project on Organizational Behavior

 complete this project, you must 1. Conduct research to a. Define the concept of emotional labor b. Describe, explain, and discuss perspectives on emotional labor in general as well as in different workplace settings 2. Conduct limited field research aimed at assessing varying understandings and experiences of emotional labor in at least three work settings 3. Analyze and summarize findings from your field research 4. Prepare a term paper on the topic of emotional labor in workplace settings, using both your field research and your background research as you do so.