BI - discussion - chatbots

Chatbots are used extensively in many services such as the following:

1. Healthcare

2. Education

3. Government, and

4. Travel and Hospitality.

Question: Define chatbots and pick two out of the services listed above and describe vividly how chatbots are used extensively in those two giving typical examples where necessary. Include at least 2 APA references.

The discussion post should be about 250+ words.

Replies to two classmates - 100+ words each.