Best & Worst Apology Activity

Happy999

Search online for two examples of business apologies--one good and one bad.
Using the example, (a) explain in 200-300 words what makes the good example a successful apology and, (b) use 2 (TWO) citations from the readings or outside sources to validate your points--be sure to list the date, source and if applicable, page number.
Do the exact same thing for the bad apology:
- Using the example, (a) explain in 200-300 words what makes the good example a successful apology and, (b) use 2 (TWO) citations from the readings or outside sources to validate your points--be sure to list the date, source and if applicable, page number.