Basic counseling techniques week 4 technique

Week4BasicCounselingTechniques.pptx

Learning the Art of Helping: Building Blocks and Techniques

Seventh Edition

Chapter 4

Invitational Skills

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1

Chapter Outline

Nonverbal Communication

Nonverbal Skills in the Helping Relationship

Opening Skills: How to Invite

Nonverbal Skills

The Opening Skills of Encouragers and Questions

2

Learning Objectives

4.1 Identify and demonstrate nonverbal skills for inviting the client into the therapeutic relationship.

4.2 Identify and demonstrate the opening skills of encouragers and questions for inviting the client into the therapeutic relationship.

3

Opening Up

The need to communicate and be understood

is central to the helping relationship

Opening up is healing

Attend and encourage

without intruding on the client’s telling of the story

Fight the impulse to run in and fix…

Put your concerns, questions, theories on the back burner

and let the client tell the tale…

Nonverbal Skills: Invitations to Open Up

~ Body Language ~

Sends messages, regulates the interaction, enhances intimacy, is persuasive

Eye contact

Body position

Attentive Silence

Voice tone

Facial expressions and gestures

Physical distance

Touching and warmth

Two Categories

Nonverbal Skills

physical movement skills that invite the client to talk

Opening Skills

skills that encourage the client to share at a deeper level

assures the client that you are following their story

Nonverbals

80% of communication is nonverbal

38% of emotions conveyed by the voice

55% of emotions conveyed by the face

Only 7% of emotions conveyed verbally

Nonverbal Skills to Develop (1 of 3)

Eye contact:

Confidence and involvement

Add potency to verbal communication

Cultural differences and mirroring the client

Body Position

Relaxed alertness puts client at ease

Lean slightly forward (attentiveness)

Open posture (uncrossed arms, legs)

Nonverbal Skills to Develop (2 of 3)

Attentive Silence

Allow client time for reflection

Provides the helper time to process

Encourages disclosure and opening up

Encourages “staying with” deep emotions

Voice Tone

Emotional clues

Clients respond to voice tone

Helpers mirror client and for emphasis

The Whys & How’s of Nonverbals

Facial expressions and Gestures

Primary emotions: the same expressions across cultures

Incongruence between expression and words?

Nod, facial expressions of concern, encourage with hand movements

Physical Distance

Cultural variations

Five feet (e.g., knee-to-knee sitting) is optimal

Nonverbal Skills to Develop (3 of 3)

Touching

Can Communicate caring and concern

Positively affects the relationship; increases ability to influence

Ethical concerns: cultural taboos, sexual and transference reactions

First, know the client’s history, culture and preferences

Touch

Guidelines for use of touch

Appropriate to the situation

Match intimacy level with what client can handle

Do not use with negative messages

What are your thoughts about touch in the helping relationship?

Warmth

Communicating warmth is crucial

It is not exactly a skill, more of an attitude

An embracing quality

We can project our trustworthiness and humanity and openness to convey warmth.

And use warm nonverbals

Opening Skills

Opening Skills say, “Tell me more.”

Opening Skills are Soft Commands in Two Categories:

Encouragers and;

Questions

Encouragers (1 of 2)

There are two types of encouragers: Door Openers and Minimal Encouragers

Door Openers

Non-coercive invitation to talk

Signals helper’s availability

Encourages exploration and discussion

Positive nonjudgmental response

Encourage client to expand, begin conversations, time for helper to formulate a response

“Can you tell me more?”

“What’s on your mind?”

“What would you like to talk about?”

Encouragers (2 of 2)

Minimal Encouragers

Just Conveys attention and understanding

Does not steer client away from the story

Often accompanied by a nod

“I see.”

“Right.”

“I hear you.”

Says: “I am present”

Questions

Questioning is not listening

Easily abused, distracting, can sidetrack the flow

May appear as interrogation or evaluation

Beginners tend to ask too many and the wrong kind

Use to ask about facts when

An important part of story is unclear

To encourage further discussion

Why Questions

Perhaps You Avoid “Why” questions

Often, people can’t answer the question “Why?”

May lead to intellectualizations or rationalizations

May lead to defensiveness

Instead use attentive silence and encouragers

Leading Questions

Avoid leading questions

“Are you letting other people determine your self-worth?”

Subtle way of giving a client advice

It focuses on the helper’s agenda

They tend to stop client disclosure and openness

Types of Questions to Use Now

Closed Questions

(e.g., yes, no, short factual answers)

May dampen conversation but necessary for clarification

Generally lead to a short factual response or encourage client to be passive and wait for the helper

Open Questions

Encourage the client to continue talking without asking for specific information

Perceived as more helpful, less coercive,

Elicits more information, enhances the relationship, allows client to refuse to answer

Open or Closed?

Do you have any health problems?

Can you tell me a little about your physical health?

Are you married?

Can you tell me about the relationships you’ve had in the last 5 years?

Do you have a job?

Can you tell me about your work history in the last year?

Quick Tips: Invitational Skills

Assume a facilitative position – and relax.

“The ball is in the client’s court”: Invite the client to share

Listen, use minimal encouragers, nodding

Silence can be helpful

Use door openers – limit questions

Use closed questions sparingly: Open questions tell you more

Copyright

This work is protected by United States copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the World Wide Web) will destroy the integrity of the work and is not permitted. The work and materials from it should never be made available to students except by instructors using the accompanying text in their classes. All recipients of this work are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely on these materials.

23

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BasicCounselingTechniquesWeek4Technique.docx

Please used the PPT that attach to gain information to do the assignment. The PPT is the week lesson plan.

Week 4 Technique Summary #4

The technique summary is intended to be a shorthand tool for summarizing a technique. You will write about an individual technique and a systemic technique). I wanted to create a standard protocol or tool that would be used to access a theory in the same way each time.

Techniques Summaries: These assessments (11 total) are designed to help you become an active learner through consistent immersion in the concepts taught in this course. I want you to write professionally in the 3rd person, such as "Reflective listening is a technique that involves".... no use of 1st person. I predict that you will learn about yourself as you learn the course content. Length: 3 pages double-spaced 12 point Times New Roman font). If you use references, use APA style. Here is the format:

TECHNIQUES TEMPLATE TECHNIQUE OR INTERVENTION (Individual and Systemic):

THEORY OF WHY IT WORKS?

BARRIERS TO SUCCESS (WHAT COULD PREVENT SUCCESS)?

SPECIFIC MECHANISM (The “HOW”) OF CHANGE

GOALS/OUTCOME OF THE TECHNIQUE

GIVE AN EXAMPLE OF THE TECHNIQUE IN ACTION

LET ME KNOW IF YOU NEED FURTHER HELP

Week4BasicCounselingTechniques.pptx

Learning the Art of Helping: Building Blocks and Techniques

Seventh Edition

Chapter 4

Invitational Skills

If this PowerPoint presentation contains mathematical equations, you may need to check that your computer has the following installed:

1) MathType Plugin

2) Math Player (free versions available)

3) NVDA Reader (free versions available)

1

Chapter Outline

Nonverbal Communication

Nonverbal Skills in the Helping Relationship

Opening Skills: How to Invite

Nonverbal Skills

The Opening Skills of Encouragers and Questions

2

Learning Objectives

4.1 Identify and demonstrate nonverbal skills for inviting the client into the therapeutic relationship.

4.2 Identify and demonstrate the opening skills of encouragers and questions for inviting the client into the therapeutic relationship.

3

Opening Up

The need to communicate and be understood

is central to the helping relationship

Opening up is healing

Attend and encourage

without intruding on the client’s telling of the story

Fight the impulse to run in and fix…

Put your concerns, questions, theories on the back burner

and let the client tell the tale…

Nonverbal Skills: Invitations to Open Up

~ Body Language ~

Sends messages, regulates the interaction, enhances intimacy, is persuasive

Eye contact

Body position

Attentive Silence

Voice tone

Facial expressions and gestures

Physical distance

Touching and warmth

Two Categories

Nonverbal Skills

physical movement skills that invite the client to talk

Opening Skills

skills that encourage the client to share at a deeper level

assures the client that you are following their story

Nonverbals

80% of communication is nonverbal

38% of emotions conveyed by the voice

55% of emotions conveyed by the face

Only 7% of emotions conveyed verbally

Nonverbal Skills to Develop (1 of 3)

Eye contact:

Confidence and involvement

Add potency to verbal communication

Cultural differences and mirroring the client

Body Position

Relaxed alertness puts client at ease

Lean slightly forward (attentiveness)

Open posture (uncrossed arms, legs)

Nonverbal Skills to Develop (2 of 3)

Attentive Silence

Allow client time for reflection

Provides the helper time to process

Encourages disclosure and opening up

Encourages “staying with” deep emotions

Voice Tone

Emotional clues

Clients respond to voice tone

Helpers mirror client and for emphasis

The Whys & How’s of Nonverbals

Facial expressions and Gestures

Primary emotions: the same expressions across cultures

Incongruence between expression and words?

Nod, facial expressions of concern, encourage with hand movements

Physical Distance

Cultural variations

Five feet (e.g., knee-to-knee sitting) is optimal

Nonverbal Skills to Develop (3 of 3)

Touching

Can Communicate caring and concern

Positively affects the relationship; increases ability to influence

Ethical concerns: cultural taboos, sexual and transference reactions

First, know the client’s history, culture and preferences

Touch

Guidelines for use of touch

Appropriate to the situation

Match intimacy level with what client can handle

Do not use with negative messages

What are your thoughts about touch in the helping relationship?

Warmth

Communicating warmth is crucial

It is not exactly a skill, more of an attitude

An embracing quality

We can project our trustworthiness and humanity and openness to convey warmth.

And use warm nonverbals

Opening Skills

Opening Skills say, “Tell me more.”

Opening Skills are Soft Commands in Two Categories:

Encouragers and;

Questions

Encouragers (1 of 2)

There are two types of encouragers: Door Openers and Minimal Encouragers

Door Openers

Non-coercive invitation to talk

Signals helper’s availability

Encourages exploration and discussion

Positive nonjudgmental response

Encourage client to expand, begin conversations, time for helper to formulate a response

“Can you tell me more?”

“What’s on your mind?”

“What would you like to talk about?”

Encouragers (2 of 2)

Minimal Encouragers

Just Conveys attention and understanding

Does not steer client away from the story

Often accompanied by a nod

“I see.”

“Right.”

“I hear you.”

Says: “I am present”

Questions

Questioning is not listening

Easily abused, distracting, can sidetrack the flow

May appear as interrogation or evaluation

Beginners tend to ask too many and the wrong kind

Use to ask about facts when

An important part of story is unclear

To encourage further discussion

Why Questions

Perhaps You Avoid “Why” questions

Often, people can’t answer the question “Why?”

May lead to intellectualizations or rationalizations

May lead to defensiveness

Instead use attentive silence and encouragers

Leading Questions

Avoid leading questions

“Are you letting other people determine your self-worth?”

Subtle way of giving a client advice

It focuses on the helper’s agenda

They tend to stop client disclosure and openness

Types of Questions to Use Now

Closed Questions

(e.g., yes, no, short factual answers)

May dampen conversation but necessary for clarification

Generally lead to a short factual response or encourage client to be passive and wait for the helper

Open Questions

Encourage the client to continue talking without asking for specific information

Perceived as more helpful, less coercive,

Elicits more information, enhances the relationship, allows client to refuse to answer

Open or Closed?

Do you have any health problems?

Can you tell me a little about your physical health?

Are you married?

Can you tell me about the relationships you’ve had in the last 5 years?

Do you have a job?

Can you tell me about your work history in the last year?

Quick Tips: Invitational Skills

Assume a facilitative position – and relax.

“The ball is in the client’s court”: Invite the client to share

Listen, use minimal encouragers, nodding

Silence can be helpful

Use door openers – limit questions

Use closed questions sparingly: Open questions tell you more

Copyright

This work is protected by United States copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the World Wide Web) will destroy the integrity of the work and is not permitted. The work and materials from it should never be made available to students except by instructors using the accompanying text in their classes. All recipients of this work are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely on these materials.

23

image2.jpg

image3.png

image4.svg

.MsftOfcThm_Text1_Fill { fill:#000000; } .MsftOfcThm_MainDark1_Stroke { stroke:#000000; }

image1.png

BasicCounselingTechniquesWeek4Technique.docx

Please used the PPT that attach to gain information to do the assignment. The PPT is the week lesson plan.

Week 4 Technique Summary #4

The technique summary is intended to be a shorthand tool for summarizing a technique. You will write about an individual technique and a systemic technique). I wanted to create a standard protocol or tool that would be used to access a theory in the same way each time.

Techniques Summaries: These assessments (11 total) are designed to help you become an active learner through consistent immersion in the concepts taught in this course. I want you to write professionally in the 3rd person, such as "Reflective listening is a technique that involves".... no use of 1st person. I predict that you will learn about yourself as you learn the course content. Length: 3 pages double-spaced 12 point Times New Roman font). If you use references, use APA style. Here is the format:

TECHNIQUES TEMPLATE TECHNIQUE OR INTERVENTION (Individual and Systemic):

THEORY OF WHY IT WORKS?

BARRIERS TO SUCCESS (WHAT COULD PREVENT SUCCESS)?

SPECIFIC MECHANISM (The “HOW”) OF CHANGE

GOALS/OUTCOME OF THE TECHNIQUE

GIVE AN EXAMPLE OF THE TECHNIQUE IN ACTION

LET ME KNOW IF YOU NEED FURTHER HELP

Week4BasicCounselingTechniques.pptx

Learning the Art of Helping: Building Blocks and Techniques

Seventh Edition

Chapter 4

Invitational Skills

If this PowerPoint presentation contains mathematical equations, you may need to check that your computer has the following installed:

1) MathType Plugin

2) Math Player (free versions available)

3) NVDA Reader (free versions available)

1

Chapter Outline

Nonverbal Communication

Nonverbal Skills in the Helping Relationship

Opening Skills: How to Invite

Nonverbal Skills

The Opening Skills of Encouragers and Questions

2

Learning Objectives

4.1 Identify and demonstrate nonverbal skills for inviting the client into the therapeutic relationship.

4.2 Identify and demonstrate the opening skills of encouragers and questions for inviting the client into the therapeutic relationship.

3

Opening Up

The need to communicate and be understood

is central to the helping relationship

Opening up is healing

Attend and encourage

without intruding on the client’s telling of the story

Fight the impulse to run in and fix…

Put your concerns, questions, theories on the back burner

and let the client tell the tale…

Nonverbal Skills: Invitations to Open Up

~ Body Language ~

Sends messages, regulates the interaction, enhances intimacy, is persuasive

Eye contact

Body position

Attentive Silence

Voice tone

Facial expressions and gestures

Physical distance

Touching and warmth

Two Categories

Nonverbal Skills

physical movement skills that invite the client to talk

Opening Skills

skills that encourage the client to share at a deeper level

assures the client that you are following their story

Nonverbals

80% of communication is nonverbal

38% of emotions conveyed by the voice

55% of emotions conveyed by the face

Only 7% of emotions conveyed verbally

Nonverbal Skills to Develop (1 of 3)

Eye contact:

Confidence and involvement

Add potency to verbal communication

Cultural differences and mirroring the client

Body Position

Relaxed alertness puts client at ease

Lean slightly forward (attentiveness)

Open posture (uncrossed arms, legs)

Nonverbal Skills to Develop (2 of 3)

Attentive Silence

Allow client time for reflection

Provides the helper time to process

Encourages disclosure and opening up

Encourages “staying with” deep emotions

Voice Tone

Emotional clues

Clients respond to voice tone

Helpers mirror client and for emphasis

The Whys & How’s of Nonverbals

Facial expressions and Gestures

Primary emotions: the same expressions across cultures

Incongruence between expression and words?

Nod, facial expressions of concern, encourage with hand movements

Physical Distance

Cultural variations

Five feet (e.g., knee-to-knee sitting) is optimal

Nonverbal Skills to Develop (3 of 3)

Touching

Can Communicate caring and concern

Positively affects the relationship; increases ability to influence

Ethical concerns: cultural taboos, sexual and transference reactions

First, know the client’s history, culture and preferences

Touch

Guidelines for use of touch

Appropriate to the situation

Match intimacy level with what client can handle

Do not use with negative messages

What are your thoughts about touch in the helping relationship?

Warmth

Communicating warmth is crucial

It is not exactly a skill, more of an attitude

An embracing quality

We can project our trustworthiness and humanity and openness to convey warmth.

And use warm nonverbals

Opening Skills

Opening Skills say, “Tell me more.”

Opening Skills are Soft Commands in Two Categories:

Encouragers and;

Questions

Encouragers (1 of 2)

There are two types of encouragers: Door Openers and Minimal Encouragers

Door Openers

Non-coercive invitation to talk

Signals helper’s availability

Encourages exploration and discussion

Positive nonjudgmental response

Encourage client to expand, begin conversations, time for helper to formulate a response

“Can you tell me more?”

“What’s on your mind?”

“What would you like to talk about?”

Encouragers (2 of 2)

Minimal Encouragers

Just Conveys attention and understanding

Does not steer client away from the story

Often accompanied by a nod

“I see.”

“Right.”

“I hear you.”

Says: “I am present”

Questions

Questioning is not listening

Easily abused, distracting, can sidetrack the flow

May appear as interrogation or evaluation

Beginners tend to ask too many and the wrong kind

Use to ask about facts when

An important part of story is unclear

To encourage further discussion

Why Questions

Perhaps You Avoid “Why” questions

Often, people can’t answer the question “Why?”

May lead to intellectualizations or rationalizations

May lead to defensiveness

Instead use attentive silence and encouragers

Leading Questions

Avoid leading questions

“Are you letting other people determine your self-worth?”

Subtle way of giving a client advice

It focuses on the helper’s agenda

They tend to stop client disclosure and openness

Types of Questions to Use Now

Closed Questions

(e.g., yes, no, short factual answers)

May dampen conversation but necessary for clarification

Generally lead to a short factual response or encourage client to be passive and wait for the helper

Open Questions

Encourage the client to continue talking without asking for specific information

Perceived as more helpful, less coercive,

Elicits more information, enhances the relationship, allows client to refuse to answer

Open or Closed?

Do you have any health problems?

Can you tell me a little about your physical health?

Are you married?

Can you tell me about the relationships you’ve had in the last 5 years?

Do you have a job?

Can you tell me about your work history in the last year?

Quick Tips: Invitational Skills

Assume a facilitative position – and relax.

“The ball is in the client’s court”: Invite the client to share

Listen, use minimal encouragers, nodding

Silence can be helpful

Use door openers – limit questions

Use closed questions sparingly: Open questions tell you more

Copyright

This work is protected by United States copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the World Wide Web) will destroy the integrity of the work and is not permitted. The work and materials from it should never be made available to students except by instructors using the accompanying text in their classes. All recipients of this work are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely on these materials.

23

image2.jpg

image3.png

image4.svg

.MsftOfcThm_Text1_Fill { fill:#000000; } .MsftOfcThm_MainDark1_Stroke { stroke:#000000; }