Balance Scorecard
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2 years ago
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files (4)wk4project_plan_template.docx_safe.pdf
Week4.docx
wk4_project_plan_sample.pdf_safe.pdf
wk3balancedscorecardComplete.pdf_safe.pdf
wk4project_plan_template.docx_safe.pdf
v12
Project Plan Template Complete Part 1 and Part 2.
Part 1
Project Title: [List Project Title]
Project Objectives 1. [List project objectives]
Operational Step Responsible Person Timeline – mm/dd/yyyy
2. [List project objective]
Operational Step Responsible Person Timeline – mm/dd/yyyy
Project Plan Template v12 Page 2
of 2
3. [List project objective]
Operational Step Responsible Person Timeline – mm/dd/yyyy
4. [List project objective]
Operational Step Responsible Person Timeline – mm/dd/yyyy
Part 2 Write a 525 word justification of the choices you made in your project plan. Format
any references according to APA guidelines.
Begin your justification on a new line below.
References
Week4.docx
Part 1
Respond to the following in a minimum of 175 words:
In strategic planning, what techniques and steps are necessary to control the changes being planned?
How does an organization make sure the changes are implemented?
Using your chosen case for this course, what components should the organization use in its strategic planning?
How can the organization effectively communicate its plans to its workforce and implementation team?
Part II and Part III
A project plan is based on research and organizational goals. Refer to the Balanced Scorecard and references you used / created in Week 3 for Uber.
Select 4 of your objectives and determine how you will create day-to-day tasks that are needed to meet your objectives.
Complete the Project Plan template for the needs identified in your Week 3 Balanced Scorecard. For your project plan you should:
· Develop the project objectives.
· Explain what operational steps will be taken to achieve your stated objectives.
· Identify the responsible person(s) for each operational step.
· Outline a timeline for each operational step.
· Justify the choices you made in your project plan in a 525 word explanation in the Project Plan template.
wk4_project_plan_sample.pdf_safe.pdf
All rights reserved.
Project Plan Example This project plan is for reference purposes only. It is not intended to be a complete project plan.
No portion of this content may be reproduced or reused in any circumstances.
Project Title: Desert Taco Opportunity Description: Based on initial feedback from customer surveys, online discussion/social media groups, and SWOT analyses, you have determined that there is an opportunity to increase your organization’s customer base through the introduction of desert tacos in your food truck menu.
Project Objectives: 1. Identify the top three potential customer groups for this opportunity and describe their characteristics
and preferences.
Operational Step Responsible Person Timeline – mm/dd/yyyy
Review the organization’s customer database to determine potential customer groups.
Leo (Market Research Manager)
9/30/2024 – 10/07/2024
Identify the top 3 groups to target based on volume, brand loyalty, and location.
Betty (Director of Marketing) 10/08/2024 – 10/22/2024
Survey customers regarding food preferences and potential menu items.
Tom (Customer Service Representative)
10/23/2024 – 11/20/2024
Share customer feedback with inventory and operational teams.
Betty/Tom 10/28/2024 – 12/01/2024
2. Determine the top 5 locations and times to complete a pilot study with your test market.
Operational Step Responsible Person Timeline – mm/dd/yyyy
Review sales data to determine peak sales opportunities by location.
Jim (Director of Sales) 9/30/2024 – 10/07/2024
Identify the top 5 locations in which to conduct the desert taco pilot.
Jim 10/08/2024 – 10/22/2024
Project Plan Example v12
Page 2 of 2
All rights reserved.
Operational Step Responsible Person Timeline – mm/dd/yyyy
Create marketing collateral and social media communications to promote the desert taco pilot.
Oliver (Media Relations Manager)
10/23/2024 – 11/20/2024
Provide expected volume and product information for the inventory team.
Jim 10/07/2024 – 10/21/2024
3. Estimate the required inventory and supply chain needs necessary to support the desert taco pilot.
Operational Step Responsible Person Timeline – mm/dd/yyyy
Based on expected customer volume, locations, and times, determine the product inventory required to support the pilot.
Louise (Controller) 10/14/2024 – 11/07/2024
Source supply companies and obtain product pricing quotes and delivery timelines.
Louise 10/21/2024 – 11/19/2024
Determine shipment and storage needs to support the pilot.
Louise and Ben (Operations Manager)
10/21/2024 – 11/19/2024
Purchase product for the pilot and arrange transportation to support the desert taco pilot at the various locations.
Louise 10/28/2024 – 12/10/2024
wk3balancedscorecardComplete.pdf_safe.pdf
Balanced Scorecard Template Complete Part 1 and Part 2.
Part 1
Scorecard Areas
Financial Objectives Measures Targets: Timeline/Metrics
Increase revenue using ride-sharing services
Revenue from rides Attain a 10% increase in revenue within the next fiscal year
Through Uber Eats expand revenue streams
Revenue from Uber eats Achieve 15% growth in Uber Eats revenue within the next fiscal year
Customer Objectives Measures Targets: Timeline/Metrics
Enhance customer satisfaction Customer satisfaction reviews Achieve a high customer satisfaction rating within the next quarter
Improve driver-partner satisfaction Increase satisfaction scores Achieve a minimum of 85% satisfaction rating within the next quarter
Internal Business Process Objectives
Measures
Targets: Timeline/Metrics
Optimize driver allocation for efficiency
Average wait time for rides Reduce average wait time by 10% within the next six months
Streamline payment processing for drivers
Payment processing time Reduce payment processing time by 20% within the next fiscal year
Page 2 of 2
Internal Business Process Objectives
Measures
Targets: Timeline/Metrics
Learning and Growth Objectives
Measures
Targets: Timeline/Metrics
Promote innovation in technology development
New features developed Launch a minimum of 5 new features within the next six months
Enhance driver training programs Driver completion rate of training modules
Achieve a 100% completion rate within the next quarter
Part 2
Balanced Scorecard Summary In the balanced scorecard above, the objectives for Uber are highly appropriate for the project due to their
alignment with the company's overarching goals and strategies. First, they focus on the increase of revenue from ride-sharing services and the expansion of revenue streams through Uber Eats (Statista, 2024). In this way, Uber's core business model to provide transportation and delivery services shall be appropriately implemented. The objectives will then bolster financial performance, which is crucial to sustain operations, drive growth, and ultimately, achieve profitability.
Next, the scorecard is focused on the enhancement of customer satisfaction that shall improve driver-partner satisfaction. The perspective is essential for Uber since it directly impacts users' experience and the company's reputation (El Bourkadi, 2023). All satisfied customers will be more likely to continue using Uber's services and recommend them to others. Satisfied driver-partners will be more inclined to provide high-quality service that leads to increased customer retention and loyalty.
All the chosen metrics and timelines are appropriate for the strategic plan as they provide clear and measurable targets to track progress and success. They are quantifiable metrics that allow Uber to assess its performance accurately. Further, the company will set specific targets like to achieve a 10% increase in revenue or a minimum of 90% satisfaction rating within specific timelines so that a sense of of direction and urgency will get generated.
References El Bourkadi, S. (2023). Uber structure's managerial algorithmic communication and drivers' health issues:
Sensemaking of work strategic resistance. Frontiers in Communication, 8, 1213679. https://doi.org/10.3389/fcomm.2023.1213679
Statista. (2024). Uber Technologies- statistics & facts. https://www.statista.com/topics/4826/uber- technologies/#topicOverview
