BA 2410 MOD 2 DB

Listed below is a summary of a presentation at the SHRM conference in San Diego (June 2010--Summary is posted on the SHRM.org site). Review the following video segment and post your answer to the questions listed below the video:

LINK TO VIDEO     https://www.youtube.com/watch?v=cCdu67s_C5E&t=12s

1. Why have leaders failed to realize that a shift must occur, i.e. understanding that employees implement the plans and therefore must come first before the customers?
2. Can leaders make this shift? If so, how?
3. Should the leaders of your organization (place of employment, current or immediate past) spend more time selecting, training, appraising, and developing people? Why?